After placing an order, you’ll receive an email or text with your order confirmation, shipping details, and tracking number. Please provide a valid mobile number, not a landline, for updates.

If there is an issue with your parcel, please contact the courier company. Still stuck? Reach out to us, and we will help.

We dispatch all orders from our HQ in Auckland. Once shipped, delivery typically takes 1–3 working days. During busy periods, slight delays of up to a week may occur.

Not yet, but we are working on it. For special projects requiring overseas shipment, please email hello@remarkablechocolate.com.

All prices are in NZD.

We make our products in small batches, so occasionally items sell out before we restock. Your favourites will be back soon.

Stock varies by store. If your local store does not carry a product you are after, let them know or email us and we can follow up for you.

Please email us at hello@remarkablechocolate.com with:

• A photo of the product
• A photo of the batch and best-before date
• A brief explanation of the issue
• The store where it was purchased

We will investigate and get back to you.

Please email hello@remarkablechocolate.com with your store details and we will be in touch with our wholesale terms.

Our products have a shelf life of 12–18 months. Please check the best-before date on the packaging for specifics.

Please check each product’s ingredient list and allergen statement for details. While some products cater to vegan, gluten-free and other dietary needs, our shared facilities may pose a small allergen risk.

We do not currently make sugar-free bars. For a lower-sugar option, try our 70% cocoa range.

Right here in New Zealand.

Absolutely. Because we do not use additional fats or emulsifiers, our chocolate may melt a little differently, making it perfect for creating delicious treats.

We craft our chocolate in small batches, mostly by hand. Using thoughtfully sourced ingredients, we focus on quality and care at every step.

Our dark chocolate does not contain dairy ingredients, but it is made on the same production line as milk chocolate. This means trace amounts of milk may be present.

No milk ingredients are added. The “may contain milk” statement relates only to the shared production environment.

We follow guidance from the Allergen Bureau and our supplier, which recommends not making vegan claims where cross-contamination risk exists.

If you have a milk allergy, we recommend avoiding this product, as we cannot guarantee it is completely free from milk traces.

These are called “bloom,” caused by temperature or moisture changes. While it may look different, the chocolate is safe to eat and tastes the same.